2. General Terms
3. Information Collection
A. Information you provide to The Temp Hub
The Temp Hub collects certain personally identifiable information about you, including information that is reasonably capable of being associated with you (“Information”). Examples of Information that The Temp Hub collects include but are not limited to:
Contact Information. This may include your first and last name, postal address, telephone number, and email address.
Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments. Stripe.com is a third party which will collect the payment made by the "buyer" and transfer it over the "seller's" ccount. The Temp Hub is not responsible for missuse of the website.
Service fees. Stripe, which is our third party payment service provider, will make a charge of 2.9%+C$0.30 per successful card (charges may apply if the following: charge +0.6% for international cards +2% if currency conversion is required) for each transaction. For more information about Stripe charges, please visit https://stripe.com/en-ca/pricing#pricing-details.
The Temp Hub won't charge for the use of the website for the first 6 months after the creation of the profile. After completing this time, an administravite fee of 5% will be charged for each transaction.
Identity Information. If you are a person providing the services, we may collect Personal Information, such as your date of birth and address, national identification number if applicable, together with the result of basic criminal record checks as provided by you, or by our Third Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, and to validate your identity.
Financial Information. To help the person offering the service set up a payment account and help Clients make payments and pay fees to The Temp Hub, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the The Temp Hub Platform and to ensure that the people offering services are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment card information (Stripe).
Promotional Information. Certain offerings of the The Temp Hub Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of The Temp Hub Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the The Temp Hub Platform. To opt-out of receiving marketing communications from us, please see the Choice/Opt-Out section below.
Content Information. You also may choose to send The Temp Hub Personal Information in an email or chat message containing inquiries about the The Temp Hub Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Service (such as through our chat functionality), and we will never use or share such information for marketing purposes.
We require that you furnish your Contact Information and Financial Information when you register an account with us in order to provide services through the The Temp Hub Platform. For example, if you are a Client, we collect your first and last name, email address, and your zip or postal code in order to create and administer your The Temp Hub account. We also collect additional information in order to facilitate your booking request, such as information about the task you are seeking, the time, date and location of the task, and Financial Information. If you are offering your services, we collect your first and last name, email address, mobile phone number and zip or postal code in order to create and administer your The Temp Hub account and facilitate communications between you and your Clients through the Platform. We also collect information about your tasks, rates, and skills, as well as Identity Information and Financial Information.
4. Information The Temp Hub Collects Automatically
We automatically collect certain information when you use the Service. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:
Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the The Temp Hub Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.
Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the The Temp Hub Platform, The Temp Hub may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the The Temp Hub Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the The Temp Hub Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the The Temp Hub Platform unavailable and are forbidden on the The Temp Hub Platform.
Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the The Temp Hub Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.
We also use various Tracking Technologies (“Tracking Technologies”) to automatically collect information when you use the The Temp Hub Platform, including the following:
Cookies. When you visit websites our Sites, your browser may automatically transmit information to these websites throughout the visit. In a similar way, when you use our mobile applications, we will access and use mobile device IDs to recognize your device. We use “cookies” and equivalent technologies to collect information through our Site and Apps. Cookies are small data files stored on your device that act as a unique tag to identify your browser.
Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Platform. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings. We utilize persistent cookies that only The Temp Hub can read and use, and access mobile device IDs to:
Session cookies make it easier for you to navigate our website and expire when you close your browser. We utilize session ID cookies and similar technologies to:
Unlike persistent cookies, session cookies are deleted from your computer when you log off from the The Temp Hub Platform and then close your browser.
Exhibit A sets out the different categories of cookies that the The Temp Hub Platform uses and why we use them.
We may work with third party advertisers who may also place or read persistent cookies on your browser, and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on the Sites to personalize your visit.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the The Temp Hub Platform.
Pixels. We and our Third Party Agents may also use "pixel tags," "web beacons," "clear GIFs," or similar means in connection with the The Temp Hub Platform and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, determine the success of marketing campaigns, and compile statistics about Site usage and response rates.
5. The Temp Hub's Use of Information
For more information and to understand your choices regarding third party ads, please see the “Cookies and Other Technologies and Interest-Based Advertising” in Exhibit A. Advertising and marketing is carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Analytics and Market Analysis. The Temp Hub may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the The Temp Hub Platform.
The Temp Hub uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Cell Phone Numbers. The Temp Hub may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about services, for marketing purposes (with your consent where required by law), and to administer the The Temp Hub Platform. If you would like more information about our policy, or how to opt out, please review the “Choice/Opt Out” section below or Section 9 of our Terms of Service. You may be liable for standard SMS and per-minute charges by your mobile carrier. The Temp Hub may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.
6. Information Sharing
Third Party Agents. We share information, including Identity Information, with entities that process information on our behalf for our business purposes. Third Party Agents assist us with services such as payment processing, data analytics, marketing and advertising, website hosting, fraud prevention and detection, communication services, and technical support. We contractually prohibit our Third Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
To operate the The Temp Hub Platform, including processing your transactions, we may share your information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:
Promotions. When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contents, submission opportunities, and programs. You always have the ability, in your Account, to ask The Temp Hub not to contact you with this type of information. Please see the Your Rights and Choices section for more information.
Other Users. The Temp Hub facilitates contact between Clients and the person offering the services and reserves the right to share contact information (e.g. name, phone number, email, or postal address) with a Client and vice versa, or with their legal or other representative, in order to facilitate: (1) the resolution of a dispute related to or arising from an interaction between two or more Users of the The Temp Hub Platform; or (2) the performance of a Task. This exchange of information is a mandatory part of the The Temp Hub Platform.
Legal Obligations. The Temp Hub and our Third Party Agents may disclose information or User Generated Content, including location data or communication data, to a third party if required or permitted to do so by law or pursuant to a court order, warrant or subpoena. The Temp Hub reserves the right to disclose Personal Information from both private and public areas of the Site(s) and the The Temp Hub Platform in the absence of a court order, warrant or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or The Temp Hub or its partners, parents or affiliates.
It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).
Merger or Acquisition. The Temp Hub reserves the right to share information in connect with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
Public Areas. Your profile on the The Temp Hub Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Task via the The Temp Hub Platform, the contents of such listing will be viewable to people offering the service you select on the The Temp Hub Platform.
7. Your Rights and Choices
You may opt-out of receiving promotional communications from us and our Partners, remove your information from our database, choose to not receive future promotional communications related to the The Temp Hub Platform, or cancel your account by logging on to the Site(s) and clicking on the “Account” tab, or by contacting us.
Account Settings. During registration you choose whether to receive marketing correspondence from The Temp Hub and its affiliates and Partners. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.
Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device.
Corrections to Profile. You have the right to access, update, and correct inaccuracies in your The Temp Hub Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information. Our databases automatically update any information you edit in your Profile under the “Account” tab.
So that we may protect the integrity of the The Temp Hub Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages. You may contact us if there is a need to make a correction to such data. Please see the Children’s Privacy section for more details.
Promotional Communications. You can opt out of receiving promotional communications from The Temp Hub sent via email by clicking on the unsubscribe link in any message. You can opt out of receiving promotional communications from The Temp Hub sent via text message at any time by following the instructions provided in those messages to text the word "STOP". Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, The Temp Hub may continue to send you non-promotional communications, such as those about your account, Tasks, transactions, servicing, or The Temp Hub’s ongoing business relationship with you. If you receive unsolicited email from a The Temp Hub domain, please let us know.
Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operations should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals.
App and Location Technologies. You can stop all collection of information via an app by uninstalling the app. You can also reset your device Ad Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. If you do not want us to use your location anymore for the purposes set forth above, you should turn off the location services for the mobile application located in your device’s account settings, your mobile phone settings, and/or within the mobile application.
8. The Temp Hub's Information Retention Policy
We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations (see Exhibit B for exemplar document retention periods). We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.
9. The Temp Hub’s Security of Collected Information
Your The Temp Hub account is password-protected so that only you and authorized The Temp Hub staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your The Temp Hub account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
10. Notification of Changes
11. Children’s Privacy
This service is intended for a general audience, and is not directed at children under 18 years of age. In certain jurisdictions, this minimum age may be higher. Please check the Jurisdiction-specific Provisions below for more information.
12. Contacting Us
The Temp Hub's staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the The Temp Hub database, and requests to delete or rectify such Personal Information.
13. Jurisdiction-specific Provisions
Authorized Agent. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.
Right to Non-Discrimination. You have the right to non-discriminatory treatment by us, should you exercise any of your rights.
Your Rights. You have the following rights under certain circumstances:
The Temp Hub's commitment to comply with the Privacy Shield Principles
Accountability for onward transfers. The Privacy Shield Principles describe The Temp Hub’s responsibility for Personal Information that it receives from residents under the Privacy Shield and subsequently transfers to a third party processor. In particular, if Third Party Agents that process Personal Information on The Temp Hub’s behalf do so in a manner inconsistent with the Privacy Shield Principles, The Temp Hub will remain responsible and liable unless it can prove that it is not responsible for the event giving rise to the damage.
Right of access. You have a legal right to request a copy of the Personal Information that we have about you. You also have a right to correct, amend or delete such Personal Information where it is inaccurate or has been processed in violation of the Privacy Shield Principles.
Resolution of disputes and complaint mechanism. In compliance with the Privacy Shield Principles, The Temp Hub commits to resolve complaints about your privacy and our collection or use of your Personal Information. If European Union citizens have any queries related to the processing of your Personal Information under the Privacy Shield framework, we encourage you to contact us.
For any complaints that cannot be resolved with The Temp Hub directly.
Binding arbitration. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints regarding The Temp Hub’s Privacy Shield certification not resolved by any other means.
Disclosure of EU, Canada, and other major counties personal data to public authorities and law enforcement agencies. The Temp Hub may be required to share your Personal Information in response to lawful requests by public authorities.
Residents of Canada.
Custom Audience. We may use services provided by third-party platforms (such as social networking or other websites) to serve targeted advertisements on such platforms to you, and we may provide a hashed version of your email address or other information to the platform provider for such purposes.
Interest-Based Advertising in Canada. For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioural advertising purposes, please visit https://youradchoices.ca/choices.
To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by third-party advertising companies that participate in the DAAC’s AppChoices tool, please download the version of AppChoices for your device at https://youradchoices.ca/appchoices/.
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